Payment & Fraud Prevention Policy
Last updated: 21 September 2026
This policy applies to Bhopal Pets Online operating from 2nd Floor, Maple High Street, Narmadapuram Rd, Chinar Fortune City, Bhopal, Madhya Pradesh 462026 · [email protected] · +919753631238.
Payment & Fraud Prevention Policy
Bhopal Pets Online (Owned and operated by Sapphire Marketing Agency (MSME / Udyam: UDYAM-MP-10-0040064)
5. Chargebacks
Contact us before raising a chargeback — most issues resolve faster directly. Where one is raised we supply the gateway with the order record, delivery documentation and submission logs as permitted by law. Once a full refund is issued the transaction is a closed commercial matter.
6. Beware of Impersonation
We will never ask for OTP codes on WhatsApp, and we will never ask you to transfer money to a personal bank account, UPI handle or wallet belonging to an individual. Payments are collected only through the checkout on this Platform or our official gateway links. Report suspected impersonation to [email protected] immediately.
For questions about this Payment & Fraud Prevention Policy:
| Nodal Grievance / Data Privacy Officer | Roja R — Data Privacy Officer & Nodal Grievance Officer |
| Grievance / Support Email | [email protected] |
| Data Privacy / Security Email | [email protected] |
| Helpline | +919753631238 |
| Head Office | 2nd Floor, Maple High Street, Narmadapuram Rd, Chinar Fortune City, Bhopal, Madhya Pradesh 462026 |
| Registered Address | 2nd Floor, Maple High Street, Narmadapuram Rd, Chinar Fortune City, Bhopal, Madhya Pradesh 462026 |
| Website Owner | Sapphire Marketing Agency |
| Operating Entity (MSME) | Sapphire Marketing Agency (MSME / Udyam: UDYAM-MP-10-0040064) |
| Jurisdiction | Courts at Bhopal, Madhya Pradesh, India (without limiting statutory consumer rights) |
The website www.bhopalpets.in (and its associated mobile/web applications, hereinafter referred to as "Bhopal Pets Online" or "Platform") is owned and operated by Sapphire Marketing Agency (MSME / Udyam: UDYAM-MP-10-0040064) ("Operator", "Company", "Us", "We", or "Our") under the laws of India, having its registered operating desk at 2nd Floor, Maple High Street, Narmadapuram Rd, Chinar Fortune City, Bhopal, Madhya Pradesh 462026.
